What happens after you reach out
We're not big on automated responses or long waits. When you contact us, an actual person reads your message — usually within a few hours during business days.
If your app issue sounds urgent, we'll prioritize getting back to you quickly. For less pressing questions, expect a response within 24 hours at most.
1
Your message lands directly with our technical team, not a general inbox that gets checked sporadically
2
We'll ask clarifying questions if needed rather than making assumptions about what you're experiencing
3
If we can help, we'll outline next steps clearly — no vague promises or confusing technical jargon
